Quick Links

Office Hours by Appointment call 816-842-0606 or 816-252-5780

Office Address: 324 E. 11th St, Suite 2425, Kansas City, MO, 64106, USA.

Mailing Address: KC NAP, LLC, 1307 S. Sterling Avenue, Independence, MO 64052

Technical Support:

816-842-0606 (24/7/365) or (800) 329-0911 Out of state only.

Emergency after hours and weekends support is supplemented by CTC at 866-278-6380 Identify yourself as a KC NAP customer and ask for immediate tier 2 escalation. However please try the 816-842-0606 number first and allow at least 30 minutes for a callback.

Technical Contact: Ben McDowell, Cell for Emergencies only 816-352-7630

Management Contact: Graeme Gibson, Cell for Emergencies only 816-215-9473

Written support requests:

For abuse matters only: abuse @ kcnap.net

All others: support @ kcnap.net with a copy to support @ ctcco.com

Some KC NAP customers secure space, cooling and power through 1102 Grand, LLC. To contact 1102 Grand (Bryant Building) NOC directly for technical requests, access, or emergencies, please call 877-NOC-1102 (877-662-1102) or e-mail NOC @ 1102Grand.com.

1102 Grand is a seprate non-affilated data center with no business relationship to the KC NAP

Do not use this contact for peering or connectivity, those aspects are handled by the KC NAP directly.